We're doing our best to deliver your order on time,however,we may experience delays
When placing an order, please allow up to 5 to 8 weeks for shipping. Due to the amount of orders we receive, we have been shipping the sets out by which events/festivals come first. You will most likely be receiving your set, closer to the time of your event.
Please keep this in mind when purchasing. If you do not mention when you need the set by at checkout, then we will reach out to you directly.
When ordering Diosa for a specific festival, please make sure to let us know what festival you need your set for(on the notes when purchasing) we will place you in the right order on the pipeline of production SO YOU GET IT ON TIME.
When you're placing an order that cannot be shipped on time for your festival, meaning 5-8 weeks is not enough time. Then, in order to get it shipped on your time frame, you must contact us and pay an additional EXPEDITE shipping fee.
All orders are special and HAND MADE-TO-ORDER. As of right now, we do not stock items. Therefore we have a strict NO RETURNS OR REFUNDS policy. Please consider this information before shopping.
If you have received your set, and after taking your measurements something does not fit, don't worry! Leave us an email firstname.lastname@example.org
Once we tailor your outfit, you will only have to pay the shipping fee.
As of right now, we have no set festival deadlines. However, when ordering for any specific festival, make sure to order around 2-3 weeks before the event so that you can receive it on time.
We handle payment plans through DM. If you're interested, we would basically start off with 1/2, 1/3, or 1/4 of the payment to begin. There are no set dates on when we expect the payments, you can set those yourself. We are very lenient. You would definitely just need to pay it off completely for us to ship you your order. Keep in mind that we especially do NOT allow cancelations throughout the duration of these payments. We do this because the payment plans are also a way to know that you are 100% , once you make the first payment, your item is in production, meaning materials are being purchased.